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Ateliers: Florence & London • Complimentary Worldwide Shipping Over SR300
The Spring Collection 2026 — Explore New Arrivals
SAR SR Client Concierge
NOVA MODE Atelier 2028
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Privacy Policy

Who we are

This policy explains what personal information this online store collects, why it is collected, and how it is handled when you browse the site, create an account, or place an order.

If you have any question about this policy or about the information we hold about you, contact us at: [add your business name, postal address and contact email address].

What we collect and store

While you visit our site, we will track:

  • Products you have viewed: we use this to, for example, show you products you have recently viewed.
  • Location, IP address and browser type: we use this for purposes like estimating taxes and shipping.
  • Shipping address: we ask you to enter this so we can estimate shipping before you place an order, and send you the order.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details and optional account information such as a username and password. We use this information to:

  • Send you information about your account and your order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with any legal obligations we have, such as calculating taxes.
  • Improve our store offerings.
  • Send you marketing messages, if you choose to receive them.

If you create an account, we store your name, address, email address and phone number, which are used to fill in the checkout for future orders. If you subscribe to our newsletter, we store the email address you submit until you ask us to remove it.

Who on our team has access

Members of our team have access to the information you give us. Administrators and shop managers can access order information such as what was purchased, when it was purchased and where it should be sent, and customer information such as your name, email address, and billing and shipping details. Our team members have access to this information in order to fulfil orders, process refunds and support you.

Cookies

We use cookies to keep track of the contents of your cart while you browse the site.

If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen option cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Pages on this site may include embedded content, for example videos, images or articles. Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share information with the third parties who help us provide our orders and store services to you.

Payments

We accept payments through Moyasar. When you pay for an order, some of your data is passed to Moyasar, including the information required to process or support the payment, such as the order total and your billing information. Please see [add the link to your payment provider’s privacy policy] for more details.

Other services

[List any other services that receive customer data, for example your delivery or shipping company, your email or newsletter provider, and any analytics or marketing tools you use.]

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

We generally store information about you for as long as we need it for the purposes for which we collect and use it, and for as long as we are legally required to keep it. For example, we store order information — including your name, email address, and billing and shipping addresses — for [add the retention period required by your accounting and tax obligations] for tax and accounting purposes.

For customers who register on our website, we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time, except that they cannot change their username. Website administrators can also see and edit that information.

We also store product reviews, if you choose to leave them.

What rights you have over your data

If you have an account on this site or have placed an order with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Your order and account information is stored on this website and is shared with the service providers listed above so that we can process your payment and deliver your order.